Privacy Policy

Our privacy policy is currently being updated and will be available soon.

Data protection

Privacy Policy

General Information

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it will have no consequences. This applies only insofar as no other information is given in the following processing operations.

"Personal data" means all information relating to an identified or identifiable natural person.

Controller

The controller for data processing on this website is:

Kolter GmbH
c/o Ausstellungszentrum Staufenberg
Daubringer Straße 25
35460 Staufenberg
Germany

Contact:
Phone: +49 6404 4049049
Email: datenschutz@mykolter.de

Server Log Files

You can visit our websites without providing any personal information.
Each time our website is accessed, usage data is transmitted to us or our web host / IT service provider by your internet browser and stored in log data (so-called server log files). This stored data includes, for example, the name of the accessed page, the date and time of access, the IP address, the amount of data transferred, and the requesting provider.
Processing is carried out on the basis of Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in ensuring the undisturbed operation of our website and improving our offering.

Contact

Proactive contact via email

If you contact us by email, we only collect your personal data (name, email address, message text) to the extent provided by you. The data processing serves the purpose of processing and responding to your contact request.

  • If the contact is made for the purpose of carrying out pre-contractual measures (e.g. advice on purchase interest, offer creation) or concerns an existing contract, the data processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR.

  • If the contact is made for other reasons, the data processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in processing and responding to your inquiry. In this case, you have the right to object to this processing at any time for reasons arising from your particular situation.

We only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Contact Form

When using the contact form, we only collect your personal data (name, email address, message text) to the extent provided by you. The data processing serves the purpose of contacting you and is carried out according to the same principles as described above.

Customer Account & Orders

Customer Account

When opening a customer account, we collect your personal data to the extent specified. Data processing serves the purpose of improving your shopping experience and simplifying order processing. Processing is carried out on the basis of Art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the legality of the processing carried out until the withdrawal. Your customer account will then be deleted.

Orders

When placing an order, we collect and process your personal data only to the extent necessary for the fulfillment and processing of your order and for handling your inquiries. The provision of data is necessary for the conclusion of the contract. Processing is carried out on the basis of Art. 6 (1) lit. b GDPR.

Your data will be passed on to shipping companies, dropshipping or fulfillment providers, payment service providers, service providers for order processing, and IT service providers. Corresponding agreements for order processing exist with these service providers. The scope of data transmission is limited to a minimum.

Reviews & Comments

Data collection when writing a comment or review

When commenting/reviewing an article or post, we only collect your personal data (name, email address, comment text) to the extent provided by you. The processing serves the purpose of enabling a comment/review and displaying it.

By submitting the comment/review, you consent to the processing of the transmitted data (Art. 6 para. 1 lit. a GDPR). You can revoke your consent at any time. Your personal data will then be deleted.

Upon publication, only the name you provided will be displayed.

In addition, your IP address will be stored to prevent misuse of the comment or review function and to ensure the security of our information technology systems. Your consent also applies here; you can revoke it at any time. Your IP address will then be deleted.

Email Advertising

Newsletter

We use your email address to send you information and offers via newsletter, provided you have expressly consented to this. Data processing serves exclusively the purpose of advertising (Art. 6 para. 1 lit. a GDPR). You can withdraw your consent at any time, without affecting the lawfulness of the processing carried out until then.

You can unsubscribe from the newsletter at any time via the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the distribution list. To prevent you from receiving newsletter emails from us again in the future, we may store your email address in a so-called blacklist (Art. 6 para. 1 lit. f GDPR). You have the right to object to this processing at any time.

Direct Marketing

We use your email address, which we received in the course of a sale, for the electronic transmission of advertising for our own similar goods or services, unless you have objected to this use. The provision of the email address is necessary for the conclusion of the contract. The processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR. You can object to this use of your email address at any time (e.g. via a link in the advertising email or by notifying us).

ERP System

We use an Enterprise Resource Planning (ERP) system for contract processing within the framework of order processing. For this purpose, your personal data collected during the order process will be transmitted to the following service providers:

  • Pickware GmbH, Goebelstr. 21, 64293 Darmstadt

  • 4e fulfillment GmbH & Co. KG c/o 4elements management GmbH, Högerdamm 41, 20097 Hamburg

The processing of your personal data is carried out on the basis of Art. 6 (1) lit. b GDPR.

Payment Service Providers

Klarna Payment Options

We use the payment service of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”) on our website. By selecting and using Klarna, the data required for payment processing is transmitted to Klarna (Art. 6 (1) lit. b GDPR).

Klarna may set cookies and obtain creditworthiness information. The transmission of personal data for credit assessment is based on Art. 6 (1) lit. f GDPR. Your legitimate interests are taken into account. Further information on the credit agencies used by Klarna can be found at:
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies
Klarna Privacy Policy: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy

Cookies

Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. Cookies are stored on your computer. Therefore, you have full control over the use of cookies.

By making appropriate settings in your internet browser, you can be notified before cookies are set, accept or reject cookies individually, and delete stored cookies at any time.

Information on managing cookies in common browsers can be found here: 

Technically necessary cookies are used to make our offer more user-friendly, effective, and secure. The use of technically necessary cookies or similar technologies is based on § 25 (2) TDDDG. The processing of your personal data is based on Art. 6 (1) lit. f GDPR.

You have the right to object to this processing at any time for reasons arising from your particular situation.

Ad Tracking & Analysis

Meta Pixel (Facebook/Instagram)

We use the Meta Pixel from Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Meta") on our website. Meta and we are joint controllers within the meaning of Art. 26 GDPR. The agreement is available at https://de-de.facebook.com/legal/terms/businesstools .

Meta may transfer personal data to the USA. An adequacy decision by the EU Commission (TADPF) is available for the USA.

The processing of your personal data is carried out with your consent on the basis of Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time.

Further information can be found in Meta's privacy policy:
https://www.facebook.com/about/privacy/

Google Ads Conversion Tracking and Remarketing

We use Google Ads Conversion Tracking and the Remarketing or "Similar Audiences" function of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google").

The use of cookies or comparable technologies is based on your consent pursuant to § 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. You can revoke your consent at any time.

Further information:
https://www.google.de/policies/privacy/
https://www.google.com/privacy/ads/

Social Plug-ins

Use of "Shariff" Buttons

We use the data-protection-compliant "Shariff" buttons of social networks. A connection to the respective network is only established through your active click.

More information about the Shariff project:
https://www.heise.de/ct/artikel/Shariff-Social-Media-Buttons-mit-Datenschutz-2467514.html

Use of the "2-Click Solution"

We also use social plug-ins with the "2-click solution". A connection to the servers of the social networks is only established when you activate them. Information on the scope and purpose of data collection can be found in the privacy policies of the respective providers:

Integration of Third-Party Services

Google Maps

We use Google Maps to display maps. Your data may be transmitted to Google. The use is based on your consent (Art. 6 para. 1 lit. a GDPR).

Further information: https://www.google.com/privacypolicy.html

YouTube

We use the embedding function of YouTube videos. Data is only transmitted to YouTube when you play a video. The use is based on your consent (Art. 6 para. 1 lit. a GDPR).

Further information: https://www.youtube.com/t/privacy

Data Subject Rights and Storage Period

Storage Duration

After complete contract processing, the data will initially be stored for the duration of the warranty period, then taking into account statutory, in particular tax and commercial law, retention periods, and then deleted after the expiry of the period, unless you have consented to further processing.

Rights of the Data Subject

Subject to the legal requirements, you have the following rights under Articles 15 to 20 of the GDPR:
The right to information, rectification, erasure, restriction of processing, and data portability. In addition, you have a right to object to processing based on Art. 6 (1) lit. f GDPR, as well as to processing for direct marketing purposes, pursuant to Art. 21 (1) GDPR.

Right to Lodge a Complaint with the Supervisory Authority

In accordance with Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not lawful.

Competent supervisory authority:

Hessian Commissioner for Data Protection and Freedom of Information
Postfach 3163
65021 Wiesbaden
Tel.: +49 611 14080
Fax: +49 611 1408900 or +49 611 1408901
Email: poststelle@datenschutz.hessen.de

Right to Object

If the personal data processing listed here is based on our legitimate interest according to Art. 6 para. 1 lit. f GDPR, you have the right to object to this processing at any time with effect for the future for reasons arising from your particular situation.

After an objection, the processing of the affected data will be terminated, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the assertion, exercise, or defense of legal claims.

If personal data processing is carried out for direct marketing purposes, you can object to this processing at any time. After an objection, we will stop processing the affected data for direct marketing purposes.

Last updated: 05.07.2026